Crowne Plaza & Holiday Inn Express Case Study

Stunning Balustrades for Hotels at Heathrow Airport

Elevating Safety and Aesthetics: SMART Balustrades at the Dual Brand Holiday Inn Express/Crowne Plaza Hotel, T4 Heathrow Airport

Project Overview

The Duel Brand Holiday Inn Express and Crowne Plaza Hotel at T4 Heathrow Airport aimed to symbolise luxury, convenience, and modern design. To achieve this vision, SMART Balustrades played a crucial role in the project, delivering balustrades, glass installations, and other safety features that not only met strict safety standards but also contributed to the overall ambience of the hotel.


The project presented a series of challenges, including ensuring the safety of hotel guests, staff, and visitors while maintaining an atmosphere of sophistication and modernity. The design had to seamlessly integrate with the hotel’s interior and architectural elements while withstanding high levels of foot traffic and the potential impact of luggage trolleys.

Hotel balustrade

Ready to get started?

If you’re ready to get started or looking for some expert advice, reach out to our friendly team. We’re happy to discuss any part of your project with you, our team will support you from your initial enquiry right through to aftercare. Alternatively you can get a rough price for your project by using our online balustrade estimation tool.

Hotel staircase glass balustrade

SMART Balustrades’ Solution

SMART Balustrades provided a comprehensive solution that included stainless steel and glass balustrades for 10 stairs, structural glass balustrades to connect bridges and escalators, and the installation of glass in internal roof areas. Additionally, SMART Balustrades supplied stainless steel trolley bump rails, column protectors, and trolley storage areas.

Execution and Implementation

Working in close collaboration with Grove Developments, SMART Balustrades meticulously executed the installation of these solutions, ensuring that each component was seamlessly integrated into the hotel’s design and layout. The focus remained on delivering safety and elevating the hotel’s overall ambience.

Client Case Studies

Since launching SMART Balustrades, we’ve helped over 800 happy customers with project of varying sizes and styles. Feel free to read some of our excellent TrustPilot reviews, or delve deeper to see our consultation to installation process on our case studies page, and see how our expert team could help you.


The implementation of SMART Balustrades’ solutions at the Duel Brand Holiday Inn Express and Crowne Plaza Hotel at T4 Heathrow Airport successfully combined safety and aesthetics. The stainless steel and glass balustrades provided an elegant and contemporary look while offering safety on staircases and other areas.

The structural glass installations added a sense of openness and sophistication, connecting various parts of the hotel, including bridges and escalators. The stainless steel trolley bump rails, column protectors, and trolley storage areas ensured the safety of both guests and the hotel’s infrastructure.


The collaboration between SMART Balustrades and Grove Developments for the Dual Brand Holiday Inn Express and Crowne Plaza Hotel at T4 Heathrow Airport showcased the essential role of innovative design and quality workmanship in ensuring safety and aesthetics in a hospitality setting. The project highlighted the potential for hotels to provide a secure and visually appealing environment for their guests, enhancing the overall guest experience.

Client Testimonial

Grove Developments commended SMART Balustrades for their expertise and the quality of their work, emphasising how their solutions significantly contributed to the hotel’s overall image of luxury, convenience, and safety.

Get in touch

Do you like what you see? Start your project with SMART Balustrades today by using the form below to get in touch with our expert team.








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